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Q. Do I will need to acquire a new assistance deal if I switch apps on my Cisco SRE module? A. No. The Cisco SASU deal connected to the Cisco SRE module covers all recent and upcoming applications that may possibly operate on that module. Q. Do I want to get a new aid agreement if I transfer applications from 1 Cisco SRE module to one more? A. The solution relies upon on the model of Cisco SRE to which the application is transferring and no matter whether there is currently a SASU agreement attached to that module. Think about three scenarios: 1. If the Cisco SRE to which the application moves previously has a SASU agreement connected, assistance for the app would carry on. two. If the software moves from just one type of Cisco SRE (for illustration, SRE 710 SM) that has SASU hooked up to the similar product of Cisco SRE (for illustration, SRE 710 SM) that does not have SASU attached, as extended as you inform Cisco about the transfer a new SASU contract is not necessary. The terms and conditions and circumstances of the authentic SASU deal would continue to implement. three. If the program moves from one particular model of Cisco SRE (for case in point, SRE 710 SM) that has SASU hooked up to a various design of Cisco SRE (for instance, SRE 910 SM) that does not have SASU attached, you must buy a new SASU contract that covers the purposes on the Cisco SRE 910 SM. You can utilize a credit score from the authentic SASU deal towards obtain of the new just one. Please inquire with your regional Cisco account representative. Q. Does Cisco SMARTnet support cover spares? A. The Cisco SMARTnet agreement addresses each the program and spares. You should notify Cisco, on the other hand, when you swap a part of the router with a spare to guarantee continued help protection. Q. Is the Cisco SMARTnet Provider coverage distinct for method and spare aspect numbers on Cisco SRE modules? A. No. Program and spare portion quantities are presented with the similar Cisco SMARTnet Company coverage. You ought to notify Cisco, however, when you exchange a part of the router with a spare to make certain ongoing support protection. Q. Are multiyear assist contracts offered for the SRE module or for the apps? A. Multiyear SASU contracts for applications working on SRE modules are readily available in 2- and 3-year renewable terms. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules support industry-replaceable hard disks. Does my assistance contract protect hard disk substitute? A. A Cisco SMARTnet Services agreement on the Cisco ISR G2 chassis includes components alternative, like the discipline-replaceable difficult drives. Q. What is the return-products-authorization (RMA) procedure for blank Cisco SRE modules? A. The RMA procedure for Cisco SRE modules follows our regular assistance recommendations. Guarantee assistance is presented by the place of sale. Clients must make contact with their approved Cisco reseller or companion for assist. Consumers who purchased immediately from Cisco ought to get hold of us by way of our Buyer Interaction Network (CIN). Q. What is the RMA method for Cisco SRE modules with preinstalled apps these as the Cisco SRE 710 shipped with Cisco Unity Categorical? Will the substitution Cisco SRE 710 module be shipped with Cisco Unity Specific preinstalled? A. The Cisco SRE module will be transported with the back again blank. When you get the module, obtain the SRE app, Cisco Unity Convey in this instance, from Cisco Link Online and set up it on the blank Cisco SRE module. Use the program licenses from the original Cisco SRE module to activate the new software. Q. What is the RMA method for Cisco SRE modules with AXP moreover a 3rd-celebration software this sort of as a Cisco SRE 910 delivered with AXP and Infoblox Core Services? Will the substitute Cisco SRE 910 ship with AXP and the third-party program preinstalled? A. The RMA process is the identical as explained formerly even so, except usually established forth in supplemental terms and conditions to the Stop Person License Agreement, computer software from unbiased computer software suppliers that is utilised with the Cisco SRE modules is topic to the terms and conditions of stop-person license agreements or similar contracts offered by the applicable unbiased software program vendor. Q. Can 1 chassis carry many SASU contracts? If so, do they all require to have the identical end date? A. Simply because a chassis can have a number of Cisco SREs, it is necessary to buy a services contract for each, but every single of the support orders can be place underneath a one SASU deal. The company orders can have the identical conclusion day if applied to one contract when buying, even if they are bought at various moments. Q. Do multiple SASU contracts have to have the exact same conclusion date as the Cisco SMARTnet agreement on the chassis? A. The SASU contract and the Cisco SMARTnet agreement can have the similar conclusion day, but they do not have to.